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Remember What Matters
Action

Create a Team Memory

Provide written accounts of what is happening in a team, department, or project level. For instance, distribute meeting minutes close after, mention attendees, decisions taken and action points in written. This way everyone is “on the same page” and can go back to refresh their memory. This will also help reduce cognitive load of you and your team if new team members need to be onboarded. Providing reliable accounts to everyone will also increase employees’ feelings of control and trust in one another, additionally supporting the team function.

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